Refund Policy

This policy explains when BrainBoost may issue refunds for purchases made on the platform. Approved refunds are returned to the original payment method used for the purchase.

Refunds may be issued in the following circumstances:

Defective or Incorrect Content:
• The purchased solution does not match the question paper it claims to solve
• The solution is incomplete, corrupted, unreadable, or entirely misleading

Duplicate Purchases:
• You were charged more than once for the same solution because of a system error

Access Issues:
• You were charged but never received access to the purchased content because of a technical failure

Refunds will not be issued in the following cases:

• You changed your mind after purchasing
• You think the solution quality was "not good enough" without a concrete platform or content defect
• Your account was suspended or banned for policy violations
• A paid access period expired naturally after its full term

How to Request:
• Use the Contact page or in-app support and include your transaction ID and reason

Review Timeline:
• Refund requests are reviewed within 7 business days
• BrainBoost may review the related content before making a decision

Approval and Processing:
• Approved refunds are sent back to the original payment method
• Processing may take an additional 3 to 5 business days depending on the payment provider

When a refund is approved:

• The corresponding seller earning for that transaction is reversed
• Sellers with a high rate of refund claims may be flagged for content-quality review
• Repeated valid refund claims may lead to content removal or account moderation

We may update this Refund Policy from time to time. Significant changes will be communicated through platform notifications or other active BrainBoost channels.

For refund questions, use the Contact page on the website or the in-app support flow. If you are reporting a payment problem, include your transaction ID, purchase date, and a short explanation of the issue. BrainBoost does not currently rely on separate dedicated refund inboxes for public support.